Services for Patrons with Disabilities

Closed Captioning

Many of the videos in our collection offer closed captioning. This information is provided in the catalogue record of each video; browse the list of titles with closed captioning available, or use the library catalogue to find titles. When you find a title, click on the "Catalogue Record" link and look for the phrase "closed-captioned" in the Language field:

Our streaming video collections have closed captioning as well. For example,

Alternative Format Materials

The Center for Accessibility Services will make arrangements for textbooks and other resources to be provided to students in alternative format, such as PDF, e-text, digital audio, braille, DAISY, or large print. Please contact them for full details.

Facilities

The Abbotsford campus library is wheelchair accessible, with ramped entrances, automatic doors, a barrier-free entrance and elevator access to the second floor. The Chilliwack library is also wheelchair accessible. Staff will assist any patrons who require assistance entering and exiting any campus library.

Wheelchair accessible washrooms are located in G Building (the library building) in Abbotsford and A building in Chilliwack.

Finding Library Materials

Each campus library has wheelchair accessible computer workstations.

Off campus access to the library catalogue and most research databases is available via the internet.

Authorizing Someone to Pick Up Materials for You

If you have an aide or assistant who will be picking up your library materials, please provide us with a letter of authorization.

Retrieving Items from the Collection

Staff will assist you if you require assistance retrieving items off the shelf or browsing the collection. Inform the staff at the service desk that you require assistance, and we will either accompany you to the stacks or retrieve the items for you.

To request a book or other library material from another campus, or to have an item pulled and waiting for pickup, place a hold. Allow one day delivery between Abbotsford and Chilliwack, Monday to Friday. Couriers arrive in Chilliwack at approximately 11:30 am and approximately 2:00 pm in Abbotsford. There is no courier service on Saturday and Sunday. Mission courier service is limited to a few times per week.

For students who are only taking online courses and do not come to campus, we can arrange for items to be delivered.

Booking Ahead

Library staff will do their best to assist you at all times. However, please be aware that staffing levels are lower in the evenings and on weekends. We encourage you to call ahead and arrange for special assistance.

Getting Help

Reference staff will assist you with your information and research needs. We are available most hours that the library is open, and there are many options for contacting reference staff.

The library's web site has a number of resources available for learning how to use the library.

Adaptive Technology

The Centre for Accessibility Services provides access to a variety of adaptive technology for UFV students.

Photocopying and Printing

All campus libraries have photocopiers and computer printers. Photocopying and printing is paid for using money stored on your student card. The PHIL stations in the Abbotsford and Chilliwack libraries can be used to add funds and accept $5, $10 and $20 bills. The Campus Card Office and bookstore will accept the usual forms of payment for adding funds to your card..

Patrons who are unable to use the self-serve photocopiers or computer printers may request assistance.

Special Loans

Overnight loans of reference books or course reserves may be arranged in special circumstances, on a case-by-case basis.

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